Refund Policy
Effective as of January 21, 2025
At Spawn, we aim to provide high-quality AI-powered tools for 3D asset generation and game development. This refund policy outlines the terms and conditions for refunds across our service tiers.
Table of Contents
1. Subscription Tiers and Refund Eligibility
Free Plan ($0/mo)
- 10 Spawn Points monthly: Non-refundable
- AI Generated Assets: Non-refundable (~2 assets/month)
- Rigged & Animated Assets: Non-refundable (~7 assets/month)
- 360° Backgrounds & Music Clips: Non-refundable (~40/month)
- Export Formats: Non-refundable once used
Starter Plan ($14.99/mo)
- 150 Spawn Points monthly: Refundable for unused points
- AI Generated Assets: Refundable only for unused assets (~38 assets/month)
- Rigged & Animated Assets: Non-refundable once generated (~75 assets/month)
- 360° Backgrounds & Music Clips: Non-refundable (~600/month)
- 3D Expert Editor Access: Non-refundable once accessed
- 2D Sprite Generator Access: Non-refundable once accessed
Pro Plan ($49.99/mo)
- 550 Spawn Points monthly: Refundable for unused points
- AI Generated Assets: Refundable only for unused assets (~138 assets/month)
- Rigged & Animated Assets: Non-refundable once generated (~275 assets/month)
- 360° Backgrounds & Music Clips: Non-refundable (~2200/month)
- Private Mode by Default: Non-refundable once activated
- Private Discord Support Group: Non-refundable once accessed
- 48H Priority Email Support: Non-refundable
Max Plan ($74.99/mo)
- 1000 Spawn Points monthly: Refundable for unused points
- AI Generated Assets: Refundable only for unused assets (~250 assets/month)
- Rigged & Animated Assets: Non-refundable once generated (~500 assets/month)
- 360° Backgrounds & Music Clips: Non-refundable (~4000/month)
- VIP Community Access with Spawn Team: Non-refundable once accessed
- Optional Onboarding & Monthly Check-ins: Non-refundable once services are rendered
- 24H Priority Support + Direct Technical Art Team: Non-refundable
Enterprise Plan (Contact Us)
- Custom Spawn Points allocation: Refundable for unused points based on agreement
- Unlimited AI Generated Assets: Non-refundable once accessed
- Unlimited Rigged & Animated Assets: Non-refundable once generated
- Unlimited 360° Backgrounds & Music Clips: Non-refundable once accessed
- Dedicated Support Team: Non-refundable once services are rendered
- Custom Integration Services: Non-refundable once work has begun
- Scalable for Large Organizations: Prorated refund based on contract terms
2. Refund Request Process
Timeframe for refund requests:
- Monthly Plans: 7 days of purchase/renewal
- Annual Plans: 30 days of purchase
How to request a refund:
- Email: support@spawntools.ai
- Include: Account email, subscription tier, and reason for refund
Processing time:
- Review: 2-3 business days
- Refund Processing: 5-10 business days
3. Non-Refundable Items
The following items are non-refundable across all tiers:
- Used or downloaded AI-generated assets
- Completed text-to-game conversions
- Generated animations
- Deployed AI agents
- API calls made
- Support services rendered
- Custom integration work performed
4. Proration and Calculations
- Unused service period: Prorated refund based on remaining days
- Annual subscriptions: 20% yearly discount will be deducted from refund amount
- Usage-based features: Deducted from refund amount at standard rates
5. Special Circumstances
Refunds may be considered outside standard policy for:
- Service outages exceeding 24 hours
- Critical technical issues preventing service use
- Billing errors
6. Changes to Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.
7. Contact Information
For refund requests or questions:
Email: support@spawntools.ai
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 5 PM MST